Practice-Pro switched to ProStratus
Technology to Strengthen IT Security – Faster Access to Tech Support
An Unresponsive IT Vendor was Slowing the Business Down
Practice-Pro is a Springfield, OH company handling physician billing for pain management medical facilities across the country. Practice-Pro reviews the medical coding and submits the claim to insurance, alleviating billing headaches for the doctors. Practice-Pro has been in business for 18 years and currently has a staff of 18, who are all invested in the relationship with their doctors. In fact, their Slogan is, “Your business is our business.” Technology is the key to being efficient and timely.
Practice-Pro realized how much they depended on technology and hired a vendor to support them. When an issue arose, they picked up the phone and expected their vendor to fix their issue. What they consistently found, however, was less than timely response to their technology needs. After several years, they finally realized this frustrating non-responsiveness led to too much downtime, which in turn impacted not only their bottom line, but their customers, as well.
ProStratus Alleviated That Frustration – Better Service and Technology
Discouraged, they turned to ProStratus, after a mutual friend recommended them. ProStratus’ tech team did a free network evaluation and listened to Practice-Pro’s technology goals. Obviously, a 24/7 support team was critical. Also, top on the list was the ability for their leadership to work remotely and collaboratively. Security is a high priority for a medical records company, so daily backups and updated anti-virus protection along with validating HIPAA compliance was mandatory. Practice-Pro knew they were under-utilizing the technology they had and needed someone to guide, support, and update their company’s IT. ProStratus’ solution was Essentials Complete.
Client Is Highly Satisfied
Since using ProStratus, Practice-Pro has gained 2-4 hours a week in productivity, and they don’t have to worry about downtime. Anti-virus was installed on every computer, and they are HIPAA compliant.
David Deppen, Practice-Pro’s Office Manager, recommends ProStratus. “ProStratus worked in the background very well. They are quietly efficient, and they don’t disrupt our productivity like our former vendor did.” He looks forward to future ways Practice- Pro can utilize technology and help physicians. After all, “Your business is our business!”