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IT Support Staff

Dedicated IT Professionals

To Take Your Business To The Next Level

Find out if outsourcing your IT is right for your business

Build your team starting with contracting your tech support staff to hiring your own virtual CIO

Every business is different and so are their goals and dreams. We offer dedicated professional IT support staff to get your business there fast. We offer flexible support packages and dedicated outsourced resources for projects and strategic long-term business goals.

Is Outsourcing Right For You?

Outsourcing IT services and IT Support Staff has become a common practice in modern-day business operations. Many companies consider outsourcing as an effective way to reduce overhead costs and improve efficiency. Outsourcing your IT services can provide your staff access to a team of experts who specialize in specific technologies, ensuring that your IT infrastructure is up to date and secure. If you are considering outsourcing your business or enterprise IT needs, it is important to evaluate if it is the right decision for your business.

One of the most significant advantages of outsourcing your IT services is that it guarantees quality, experience, and dedication from ProStratus. This is because we specialize in providing IT services and invest heavily in training our staff and implimenting the latest tools and technologies. As a result, outsourcing your IT services can lead to better outcomes, up time and a more reliable IT infrastructure.

Outsourcing your IT services also relieves your businesses of having to vet and maintain dedicated IT staff. This is particularly important for small and medium-sized businesses (SMBs), who often don’t have the resources to hire and maintain full-time IT staff. By outsourcing your IT services, you gain full time access to our team of experts without having to worry about the high costs associated with hiring, training and retaining staff.

Another advantage of outsourcing your IT services is that it can help your business save money. The costs of HR, PTO, and other benefits associated with full-time IT staff members can add up quickly. By outsourcing your IT services your business can avoid these costs and only pay for the services you need.

Conclusion on Outsourcing IT Support Staff

In conclusion, outsourcing your IT services can be a great way to improve your business’s IT infrastructure and reduce associated costs. However it’s important to carefully evaluate the pros and cons of outsourcing your IT services to ensure that it’s the right business decision for your business. By doing this you can ensure that your business’s IT infrastructure is secure, up to date, supported, monitored and performing at its best as expected.

Pros And Cons of outsourcing IT Support Staff

See if our IT Support Staff can benefit your organization

The Pros!

  • Cost and efficiency savings

    Streamline your operation and get things done more quickly and at a lower overall cost. Save up to 40% by outsourcing your IT.

  • Focus on core activities

    Stop wasting your time trying to be an IT company. Take that time and put it back into doing what you do best.

  • Technical ability

    Get a team of experts instead of just one person. It is hard to be an expert in everything plus keep up to date with all the latest and greatest.

  • Continuity and risk management

    Unfortunately there is a high turnover rate with internal IT support. Every time it seems like you must start over again.  Outsourcing provides long-term stability and consistency.

  • Staffing flexibility

    Need to ramp support up or down. No problem. Great for short- term projects.

  • Staffing flexibility

    Need to ramp support up or down. No problem. Great for short- term projects.

  • 24/7 technical support

    Get support when and where you need it. Certified professionals – Every in-house IT professional struggles with staying up to date

  • Fast response times

    Always there available by phone, chat, or remote access. Don’t have to find or interrupt only in-house tech.

  • Reduced overhead

    No employee benefits, taxes, or payroll.

  • Operational control

    Sometimes your IT person has the keys to the kingdom, which is not always a good thing. Outsourcing ensures standards, security, and oversight.

  • No management time required

    Managing an in-house tech can be very challenging if you don’t speak the same language.

  • No training cost

    Certifications and training can cost thousands for classes, materials, and time.

  • Always available

    No vacation time – Don’t panic when your IT person goes on vacation. We have a team.

  • Leveling the playing field

    Act like the big guys. Use technology so your small business can compete in this quickly changing world.

The Cons!

  • Pay for the service even if you don’t use it

    Everything running well?  Well, great! Sometimes it is hard to justify the cost if nothing breaks, but isn’t that the point?

  • Lack of freedom to use multiple vendors

    Have a solution that you really like? Outsourcing may require changing tools, but that removes administration time and training.

  • Don’t know my business

    You need someone on your team to be proactive and help you drive technology in all aspects of your business. Just supporting technology can fall short.

  • Don’t get to pick your tech

    It’s nice to have someone you know, like, and trust to get the job done.

  • Not always onsite

    If you don’t have a full-time onsite IT tech, you must wait for them, if the issue cannot be solved remotely.

  • Updates to the latest applications

    You must have the current tools, patches, and versions.  Security increases but some users don’t like change.

  • Loss of managerial control

    Contracts may limit short quick changes. You may have to discuss before doing something you want to do.

  • Tied to the financial well-being of another company

    Dependent on another company that you do not control.

  • Confidentiality

    You need to keep your information secure. Although most security threats are internal.

Staffing Roles

  • Chief Information Officer (CIO)
  • IT Director
  • IT Manager
  • IT Support
  • Help Desk Technician
  • IT Project Management
  • Virtual Chief Information
  • Officer (vCIO)
  • Dedicated Tech Support
  • Network Engineer
  • Server Admin
  • Database Admin

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