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IT Support Plans

Providing Quality IT Support Plans to Fit Your Business Needs

Quality + Experience

ProStratus is a Premier Managed Service Provider offering Complete IT: A Suite of IT Services that is Customized to a clients needs.

Our team is ready to design and deploy your managed services for institutional, Enterprise and SMB needs.

Complete IT Support Plan

Our managed security service support packages are designed to operate on top of your existing network infrastructure. Our packages compliment your existing tools, solutions, and support staff.

We frequently work alongside your current IT staff or managed service provider to provide the security component. The packages are sized by the number of devices (IP) on your network for a flat monthly which makes budgeting easy. We are always adding new updates. Here is what is included currently.

Why Choose ProStratus?

Because the difference is clear
we are committed to your success


  • Our Solution Center
    operates 24x7x365


  • Our average response time
    is less than 5 minutes


  • Call for instant help
    or generate a support ticket


  • Monthly reports give you
    insight on recurring issues


  • Consolidate support
    End multiple vendors excuses


  • All ProStratus technicians and
    engineers are located in the U.S.


  • All ProStratus technicians and engineers maintain industry standard certifications


  • Our team of experts are
    ready to tackle your IT issues


  • If you have a guy trade up for a team!

Managed Service Support

With Complete IT those annoying tech issues disappear!

Meet all your IT Support needs for one low monthly price!

Enterprise level IT at a small business price.

Remote monitoring and management for all your remote locations.

Provisioning and support for multiple locations are included.

  • Discover all SMNP devices
  • Catalog serial #, tag ID, MAC, description, model #
  • Life cycle management for Cisco devices
  • Manage IoT devices

Implement and maintain best practice solutions for increased security and productivity.

Daily backup checks, security monitoring, patch updates, and so much more. We watch and update your IT so you don’t have to.

Help desk and IT administration for your company. Get the best tech support when you need it, and administration for long term stability.

Our solution center operates 24x7x365. Our average response time is less than 5 minutes. That’s a lot faster than waiting for a tech to arrive.

Ticketing system to manage all issues with status, notes, and resolution.

Need a fast response? How about instant? We can remote connect to your system when needed to see what you are seeing.

This provides ultra-quick problem-to-resolution time. No traveling necessary. Just a click on a button and we are there.

Workstations are where most of your employees get their work done. Keeping them running smoothly through a process of remote monitoring and optimization reduces lag and down time.

We monitor critical infrastructure and respond quickly to reduce downtime.

Eliminate those middle of the night alerts that wake you up. Rest easy while we take care of them.

Whitelist or Blacklist applications allowed on workstations and servers.

Increase productivity and reduce wasted time on non-work related activities.

We provide onsite service within our service area for advanced troubleshooting, network support, deployments and project implementation that requires a physical presence..

Our staff of certified technicians and engineers have the wide skill sets necessary to tackle almost any problem.

Available in qualified areas. Contact us for details.

Complete IT Support

With Complete IT… Those Annoying Tech Issues Disappear!

Managed Service Support Managed Security Essential Complete
Remote Monitoring
Help Desk Support 24/7
Screen Connect Support
Workstation Optimization
Asset Management
Critical Alert Monitoring
White/ Blacklist Apps
Onsite Support (In Service Area)
  • Asset Management
  • Remote Monitoring
  • Help Desk Support 24/7
  • Screen Connect Support
  • Workstation Optimization
  • Critical Alert Monitoring
  • White/ Blacklist Apps
  • Onsite Support (In Service Areas)

End Point Protection

Multi-layered defense is a must. A single layer of defense isn’t sufficient in today’s constantly evolving threat landscape.

Our solution can detect malware pre, during and post execution protecting servers, computers, and laptops from security threats.

Our management center manages endpoint products. Our solution uses machine learning in conjunction with all our other layers of defense.

Machine learning is used in the form of consolidated output and neural networks.

Implement and maintain best practice solutions for increased security and productivity.

Daily backup checks, security monitoring, patch updates, and so much more. We watch and update your IT so you don’t have to.

Web filtering is a technology that stops users from viewing certain URLs or websites by preventing their browsers from loading pages from these sites and or preventing users from connecting to the site in the first place.

Protect Your Business from all the bad stuff

Let us manage your IT and you will never buy software again

End Point Protection Managed Security Essential Complete
Virus/Threat Protection
Updates/ Monitoring
Web Filtering
  • Virus & Threat Protection
  • Updates/ Monitoring
  • Web Filtering

IT Security

Never purchase software again. Always have the latest version installed and managed with zero effort required.

Monitor critical infrastructure and respond quickly to reduce downtime.

Prevents unauthorized access to the company network. It provides anti-hacker protection, data exposure prevention, and enables defining trusted networks-making all other connections, such as to public Wi-Fi, restricted by default.

The security characteristics in our IT asset management and monitoring ensure best practices are adheard to at all times.

High traffic alerts from security attacks

Network traffic flow

Our system monitors your network and traffic patterns to understand what is normal and what is different. We monitor threat alerts from several feeds, including the U.S. government, so we understand what is happening in the world.

Our system monitors your network and traffic patterns to understand what is normal and what is different.

Any anomalies on your networks will be detected on baseline activity by analyzing threats in real-
time.

Matching known threats to your local network environment is a critical line of defense. We subscribe to multiple threat sharing feeds including the Automated Indicator Sharing (AIS) from Department of Homeland Security (DHS).

This allows for the exchange of cyber threat indicators between the U.S. government and the private sector within seconds.

Malicious IP addresses or phishing email addresses can be shared at machine speed.

We monitor your domain to find any credentials listed on the dark web. I know, it is scary stuff, but once a credential is on the dark web, it will be sold to someone that wants to use it.

ProStratus will monitor the dark web 24/7 and report any credentials as soon as they are reported.
Curious to see if you already have credentials listed there? Let's find out!

  • Report includes breached emails and password hits
  • How the information was stolen
  • What website was hacked
  • If personal data was included

Multilayered approach balances performance, detection and false positives. Enables customers to:

  • Protect against ransomware
  • Block targeted attacks
  • Prevent data breaches
  • Stop fileless attacks
  • Detect advanced persistent threats

ProStratus not only keeps everything up-to-date but we are always researching and testing the latest advancements in anti-virus, malware, and web filtering protection so you don’t have to.

Phishing has become very sophisticated and almost undetectable, as criminals have found ways to make their emails as realistic as possible.

Make your employees the first line of your defense by purposefully educating them.

Two-factor authentication (2FA) is an extra step added to the login process, such as a code sent to your phone or a fingerprint scan, that helps verify your identity and prevent cyber criminals from accessing your private information.

2FA offers an extra level of security that cyberthieves can’t easily access, because the criminal needs more than a username and password.

Patching is critical to making the network environment both healthy and secure. Automating the patching ensures that your system is up to date.

Our objective is to provide proactive support to automate operations and prevent issues from happening in the first place. We are working tirelessly in the background optimizing your system keeping it at peak performance.

ProStratus has adopted the NIST 800-171 framework and implemented the components for our customers. Not only is it great from the best practices guideline, but NIST is also critical to regulatory institutions including financial, health care, and government sectors

On demand automated reporting is available right at your fingertips.

See all your metrics, KPIs and service level information in reports from a dashboard view.

We can provide as much or as little reporting as you want.

Employees often use the same password for multiple services on the web, such as CRM, e-commerce sites, and social media.

Proactive monitoring for stolen and compromised employee data on the dark web allows us to detect when a problem arises before a significant breach occurs.

  • Report includes breached emails and password hits
  • Scans for defaults passwords
  • Auto password resets

Everything Secured All The Time

Let us manage your IT and you will never buy software again

IT Security Managed Security Essential Complete
Firewall Management
Asset Monitoring
Traffic Analysis
Active Intrusion Detection
SOC Monitoring
Dark Web Monitoring
Threat Detection
Phishing Campaigns
2FA Security
Patch Management
Security Assessment
Reporting/ Audits/ Compliance
Password Security
  • Firewall Management
  • Asset Monitoring
  • Traffic Analysis
  • Active Intrusion Detection
  • SOC Monitoring
  • Dark Web Monitoring
  • Threat Detection
  • Phishing Campaigns
  • 2FA Security
  • Patch Management
  • Security Assessment
  • Reporting/ Audits/ Compliance
  • Password Security

IT Management

ProStratus will implement and maintain best practice solutions for increased security and productivity.

Daily backup checks, security monitoring, patch updates, and so much more. We watch and update your IT so you don’t have to.

Monitor critical infrastructure and respond quickly to reduce downtime.

ProStratus Systems and technicians monitor the following to ensure the highest levels of performance and to protect against malicious activities/

  • Traffic analyzer
  • We find issues in minutes instead of weeks
  • Monitor bandwidth for critical applications
  • Anomalies & events
  • Alert and notifications

Network Administration keeps an organization's computer network up-to-date and operating as intended.

Every company or organization that uses multiple computers or software platforms needs network administration to coordinate and connect the different systems

Servers are complex computers that handle User Accounts and Permissions, Data Storage, network/ data resource allocation and much much more.

Your ProStratus Server Admin will configure, manage and monitor your servers to maximize uptime and performance and reduce downtime and exposure to threats and technical issues.

Your Full-Service IT Department

So you can focus on your business

IT Management Managed Security Essential Complete
Asset Monitoring
Bandwidth Management
Network Admin
Server Admin
  • Asset Monitoring
  • Bandwidth Management
  • Network Admin
  • Server Admin

Backup And Recovery

Protect the valuable data your organization has worked hard to compile. Storing that information off-site is critical to building the reliability needed for “just in case” scenarios.

All packages include 1 TB of storage for cloud backup. Servers are backed up every night to capture all daily changes. Additional storage is available.

Daily backup checks for local and cloud storage. Daily backup management ensures redundancy, retention schedule, and storage space are functioning as designed.
Each month we verify that your backup operations are functioning correctly for local, netowrk and cloud backups. This is part of our Disaster / Recovery Planning.

We complete a test restore semi-annually to ensure everything is backed up and restoring as planned. This service is a part of our management and review process and your Disaster / Recovery Planning (DRP).

Protect the data that keeps your business running

Automatic backups that are verified every single day

Backup and Recovery Managed Security Essential Complete
Cloud Backup 1 TB
Daily Backup Checks
Monthly Verification
Semi-Annual Testing
  • Cloud Backup 1 TB
  • Daily Backup Checks
  • Monthly Verification
  • Semi-Annual Testing

Reporting

On demand automated reporting is available right at your fingertips. See all your metrics, KPIs and service level information in reports from your online live view dashboard.

Emailed report showing all open activities including projects, sales quotes, appointments, and open tickets.

Reporting on the compliance issues that are important to your operations from NIST to HIPAA, Security to User Activity.

Your reports are tailored to your needs so you can easily see what is working well and where improvements are needed.

We automatically run this report every month. This security evaluation scans your entire network looking for vulnerabilities and key security metrics.

This report is also available on demand.

We understand that every business is different, and we know it is paramount to understand the true needs of our customers' business.

We will work with you to learn your company's vision, find where you want to make an impact, help you identify your risks, listen to what your tech/ automation dreams are.

We will work with you on how technology can help you achieve your vision, your impact and your goals.

Some of the items we will review and discuss concerning your Tech Curve Scorecard are:

  • Your business updates
  • Performance and activity
  • Project status
  • Tech Curve score card
  • Security report
  • CIO update

Reporting insight on everything

Automatic backups that are verified every single day

Reporting Managed Security Essential Complete
Daily/Weekly Stats
Compliance Report
Security Report
Business Review
Tech Curve Score Card
  • Daily/ Weekly Stats
  • Compliance Report
  • Security Report
  • Business Review
  • Tech Curve Score Card

Technology Leadership

A successful project must consider expenses, infrastructure requirements, downtime, and scope of work. The need to see value early in the decision-making process prevents unforeseen issues in the future.

Technology Alignment is making sure your current infrastructure and processes align with your goals. And that new projects align with your needs and the road map to your businesses future.

A vCIO understand what your business does, how it does it and what your technology is doing for you today and what it should be doing for you tomorrow.

Join our online webinars to stay up to date on all the technology issues that are important.

Phishing Simulations, automated responses and self paced training significantly reduce the risk of compromising your businesses data.

IT Consulting and vCIO

Business Technology Consulting – A Key Piece of Your Operational Strategy

Technology Leadership Managed Security Essential Complete
Technology Alignment
vCIO
Training
  • Technology Alignment
  • VCIO
  • Training

Get Some FAQs

Is Outsourcing IT right for you?

ProStratus will help you carefully evaluate if outsourcing your IT is the right business decision. Sometimes it is a no-brainer, other times it’s a toss-up. Contact Us today to Schedule your Free Consultation. You will speak with a technical expert, not a sales rep. Our Services Sell Themselves.

We are in the business of transforming companies – we can’t wait to help you transform yours!

What Is MSP For Small Business

For small businesses the MSP is their primary support provider and may be augmented by an office manager or other technical staff member. Larger enterprises might supplement their existing IT staff for specific services, like cloud computing or managed security. Managed Services Providers can provide solutions at a lower cost and or provide technical expertise that may be lacking with their existing staff.

MSP What Is The Price?

Our managed services include IT bundles that allow your company to act like an Enterprise but on a small business budget. Pricing is based on the size, complexity, and objectives of your organization. We provide a flat rate proposal after our evaluation. Don’t worry, that process is quick and doesn’t take much of your time to complete. Your Consultation is Free.

What is a Managed Service Provider?

Think of a managed service provider (MSP) as an outsourced IT department.  MSPs contract to provide IT services and ongoing support at a fixed monthly rate. Different packages are usually available to cover the business technology, consulting and support levels required by the size and industry of the client. Generally, most packages cover help desk, support, and IT tools to support customers.

A Service For Every Need

All your business IT needs in one place

PRO

STRATUS

We are a dedicated team of technology professionals

IT Engineering

With 60+ years of combined IT Engineering experience ProStratus will play the key role in designing and implementing your most technically challenging projects

IT Security

Keeping Appliances, Staff and Clients up to date and aware of the latest trends in threats and protection is part of the ProStratus IT Security umbrella

IT For Business

Matching businesses with the right technology is a ProStratus Key Strength. We're committed to finding the right solutions for your IT goals