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IT Support Staff

Dedicated IT Professionals

To Take Your Business To The Next Level

Find out if outsourcing your IT is right for your business

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Create your dream team

Build your team starting with contracting your tech support staff to hiring your own virtual CIO

Every business is different and so are their goals and dreams. We offer dedicated IT professionals to get your business there, fast. We offer flexible support packages and dedicated outsourced resources for projects and strategic long-term business goals.

Is Outsourcing Right For You?

This will help you carefully evaluate if outsourcing your IT is the right business decision.

Sometimes it is a no-brainer, other times it’s a toss-up.
(Write New Copy to replace the Pros and Cons calculator)

Pros And Cons of outsourcing IT Support Staff

See if our IT Support Staff can benefit your organization

The Pros!

  • Cost and efficiency savings

    Streamline your operation and get things done more quickly and at a lower overall cost. Save up to 40% by outsourcing your IT.

  • Focus on core activities

    Stop wasting your time trying to be an IT company. Take that time and put it back into doing what you do best.

  • Technical ability

    Get a team of experts instead of just one person. It is hard to be an expert in everything plus keep up to date with all the latest and greatest.

  • Continuity and risk management

    Unfortunately there is a high turnover rate with internal IT support. Every time it seems like you must start over again.  Outsourcing provides long-term stability and consistency.

  • Staffing flexibility

    Need to ramp support up or down. No problem. Great for short- term projects.

  • Staffing flexibility

    Need to ramp support up or down. No problem. Great for short- term projects.

  • 24/7 technical support

    Get support when and where you need it. Certified professionals – Every in-house IT professional struggles with staying up to date

  • Fast response times

    Always there available by phone, chat, or remote access. Don’t have to find or interrupt only in-house tech.

  • Reduced overhead

    No employee benefits, taxes, or payroll.

  • Operational control

    Sometimes your IT person has the keys to the kingdom, which is not always a good thing. Outsourcing ensures standards, security, and oversight.

  • No management time required

    Managing an in-house tech can be very challenging if you don’t speak the same language.

  • No training cost

    Certifications and training can cost thousands for classes, materials, and time.

  • Always available

    No vacation time – Don’t panic when your IT person goes on vacation. We have a team.

  • Leveling the playing field

    Act like the big guys. Use technology so your small business can compete in this quickly changing world.

The Cons!

  • Pay for the service even if you don’t use it

    Everything running well?  Well, great! Sometimes it is hard to justify the cost if nothing breaks, but isn’t that the point?

  • Lack of freedom to use multiple vendors

    Have a solution that you really like? Outsourcing may require changing tools, but that removes administration time and training.

  • Don’t know my business

    You need someone on your team to be proactive and help you drive technology in all aspects of your business. Just supporting technology can fall short.

  • Don’t get to pick your tech

    It’s nice to have someone you know, like, and trust to get the job done.

  • Not always onsite

    If you don’t have a full-time onsite IT tech, you must wait for them, if the issue cannot be solved remotely.

  • Updates to the latest applications

    You must have the current tools, patches, and versions.  Security increases but some users don’t like change.

  • Loss of managerial control

    Contracts may limit short quick changes. You may have to discuss before doing something you want to do.

  • Tied to the financial well-being of another company

    Dependent on another company that you do not control.

  • Confidentiality

    You need to keep your information secure. Although most security threats are internal.

Staffing Roles

  • Chief Information Officer (CIO)
  • IT Director
  • IT Manager
  • IT Support
  • Help Desk Technician
  • IT Project Management
  • Virtual Chief Information
  • Officer (vCIO)
  • Dedicated Tech Support
  • Network Engineer
  • Server Admin
  • Database Admin

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